Arne Huse Quotations
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Mistakes Quotes
Most software lets you set formatting so that it stays consistent, no matter how it's entered by the end user. The problem with Microsoft CRM was that there was no such formatting. If you made a mistake, if you put a dash in the wrong place or didn't put a bracket around the area code, you couldn't search for the phone number because it didn't recognize it. In version 3.0, they've fixed that so you can standardize formatting.
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Ask Quotes
With 1.2, when you ran the Outlook client, you had two calendars -- one in Microsoft CRM and one in Outlook. They didn't talk to each other. With the new version, you have one calendar integrated between the two. When I schedule an appointment with one of my accounts, it will actually ask me if I want to record it in CRM. It's cleaner.