If you do genuinely care about people and love them a little, eventually you all have this common goal about where you want to go. They see it, and they believe it, and they become believers with you, and you can achieve wonderful things.
I know people like myself where we've got resorts, or we're in the hospitality business, and we just can't make money because you're paying someone minimum $42 per hour or something on a Sunday.
When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
Businesses are made by people. We've proven time and time again that you can have wonderful shop, and put a bloke in there who's no good, and he'll stuff it up. Put a good bloke in, and it just turns around like that .
I get a lot of comments from people that I'm just an ordinary bloke. They immediately feel they have a closer relationship with you; they relate to you.
Some analysts think people come into our shops and then go and buy the product on the Internet, but the manufacturer knows if the customer can't see the product and assess it, they won't buy.
Kids go to school; we develop them at school. We develop them later on in the workplace so that we get better quality individuals, so that we get less people that are dependent or get into problems.
I'm a great believer in governments doing as little as possible and people power doing the rest, so I'm in favour of governments being there to govern in the areas that need governing, not a whole heap of other things that they stick their sticky fingers into.
You've got to open on a Sunday, but at the end of the day, you've just lost a lot of money by opening on the Sunday, so it's very, very difficult to make money when you're paying unskilled people $42 per hour.
What I think is that we should be helping people so they can reach an even greater potential.
There are plenty of people smarter than you by a long way. I just got lucky.
People don't just come to work to make money; they need satisfaction.
People are out there saying we have to devalue our properties because of the Internet, but it hasn't even come into play!
Importantly, I still give money to homeless people - and all other charities.
I try to develop others. I get a great deal of joy out of helping people who, over the years, I've spent a lot of time mentoring - and just trying to get them to another level.
The people I know who have retired, so many of them lose interest and die; they just become nobodies overnight.