Greg Gianforte Quotations
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Answer Quotes
If someone gets to the point where they need to send an e-mail to a customer service rep, the Web site has failed. We've realized that the 80-20 rule applies: Twenty percent of the information will answer 80 percent of the questions. That is what a Web-based customer-support system does well.
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Antiquated Quotes
Microsoft is late to the CRM market with 3.0, and faces significant challenges with their antiquated hosting model, channel strategy for enterprise software, and selling to the business unit, not IT. While they may have success on the low end of the market with 3.0, they will be significantly challenged in appealing to the middle market, and global 2000.