Jack Greenberg Quotations

We extended our considerable lead internationally and achieved a remarkable turnaround in our U.S. business,

We want the line -- which for McDonald's includes our divisional and regional staffs, owner/operators and restaurant personnel -- to make decisions on behalf of customers based on field operating needs. The line ultimately has responsibility and accountability for our business success,

We want staff functions to support line decisions and maximize their impact.

She was indomitable. She would take on a project like opening up the University of Mississippi and just keep coming back again and again and again. She was like Grant at Vicksburg. She just dug in there and stayed there until they rolled over.

She was indomitable, ... She would take on a project like opening up the University of Mississippi and just keep coming back again and again and again. She was like Grant at Vicksburg. She just dug in there and stayed there until they rolled over.

McDonald's is proud of the tangible difference we have made for the environment in just 10 years. As we head into the new century, McDonald's will continue to set new, ambitious targets for environmental progress.

To fund the additional capital expenditures related to U.S. initiatives, we expect to moderate share repurchases to approximately $500 million in 2003 as well as reduce global new restaurant openings.

While eliminating jobs is a painful process -- both personally and culturally -- it is necessary to make these changes to refocus and realign with our restaurants and, where appropriate, bring home office resources closer to them,

We believe that a significant majority of them will stay open as Boston Markets. But some will close and some will be converted to McDonald's and to a couple of other brands,

While this has been a tough six months, we are intent upon improving the business by building comparable sales around the world through improved operations, effective marketing and menu development,

This year has been challenging for McDonald's, ... But I am confident that our strategies are right and we will see significant improvement in 2002, setting the stage for stronger growth in 2003 and beyond.

As part of this plan, we expect to invest $300 million to $400 million in existing U.S. franchised restaurants in 2003,

This has been a challenging year for many global companies, including McDonald's, ... While I am not pleased with our overall results, I am proud of how our system has responded to the many difficult conditions we've faced.

In Europe, we are optimistic that lingering concerns about beef will continue to lessen as the year progresses, ... We continue to educate our European customers about McDonald's high food safety and quality standards.

I ought to point out that the Dinosaur movie really is by coincidence being released this week, ... People give us too much credit. We weren't smart enough to coordinate all this.

... Innovation is an integral part of our vision for McDonald's in the 21 st century

I remain very optimistic about our long-term opportunities to grow profitably in the domestic marketplace.

In every company's history, there is a time when it is appropriate to pass the baton and give a new management team the opportunity to lead, and that time has come at McDonald's,

The European currencies have been weak against the dollar for three or four years now, and we've had two or three years of really extraordinary results worldwide, ... So, we're managing through this difficult period quite well, probably better than almost any other global branded company I can think of.

The effect of consumer concerns regarding the European beef supply has persisted longer than we expected.