Mark Levitt Quotations
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Assuming Quotes
Assuming the survey results are accurate, this indicates that many companies do not yet recognize e-mail as an important mode of communication. Responding to an e-mail within one to five days is reasonable. Anything longer should be considered excessive and a sign that the company is not truly open for business on the Web.
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Ability Quotes
At one level, the types of applications enterprises use in 2006 will not seem so different from those used in 1996 or even 1986. We expect the applications markets to continue to grow and be highly active because of the slowly, but ever-improving ability of applications to help organizations use technology to be more effective and agile without requiring business users to be even more expert in navigating their way through IT solutions.
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Best Quotes
A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.
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Attention Quotes
By investing in new and improved migration tools, Microsoft is first and foremost supporting those firms already committed to migrating. Microsoft is also looking to attract the attention of firms who are sitting on the fence due to a concern that the migration itself will cause too much disruption to IT and business user mailboxes and applications.