Friendly Quotations | Page 2
Friendly Quotes from:
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Across Quotes
Many talk show hosts don't come across as friendly and warm and willing to see both sides of the situation. He was the kind of host that would see both sides of the issue. Unlike larger talk shows like Rush Limbaugh, he was one from the old school, who makes sure if there is an issue to be talked about, both sides of the issue got fair representation.
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Behavior Quotes
One of the reasons I'm interested in service recovery is because years ago I was working for the customer service line of a newspaper. When people missed their newspapers, I was the person they called. I understood the situation the same, whether they cursed at me or used a friendly tone of voice. I think it's important to be very clear about what the problem was, the inconvenience it caused you, what you are expecting them to do to recover -- but be kind in your behavior as well.