Personal Quotations | Page 2
Personal Quotes from:
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Book Quotes
The point of the book was to give fans an inside look at what a general manager does, in terms of personal interaction, in terms of trade-making, in terms of issues that general managers deal with. In this case, I thought I had an opportunity, with literary license, to show a very human side of him. If his point is, 'OK, John, that was a private conversation and I would prefer that you keep it that way,' I understand that.
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Call Quotes
The point is that when they talk about quality of health care, patients mean something entirely different than experts do. They're not talking about numbers or outcomes but about their own human experience, which is a combination of cost, paperwork and what I'll call the hassle factor, the impersonal nature of the care.