Andrew Kaplan Quotations

A first impression is a lasting impression. When we're out talking to a prospect about their business, it helps us to know what exactly it is that they do and how that affects their industry.

We expect Sears to remain an anchor and we are pleased to have them as a partner.

Before it was mostly about our individuals and how well we knew our customers. There were some Internet searches on industries, but it wasn't one-stop shopping. It was every man for himself. And what we did have was mostly credit-related, as opposed to a variety of different areas in an industry that goes beyond financial issues.

We want to be able to talk about their business, rather than say 'here's what we do' and try to fit out product into their needs.

One manufacturer isn't the same as another. Someone who manufactures medical supplies may be different than a general manufacturer.