Dean Headley Quotations

One way to gain revenue is taking what was free and turning it into a revenue-generating part of the service.

Our performance is about as bad as it was then. Unless we fix a few things, we're probably going to continue to have poorer and poorer performance.

We would not have a low-fare carrier of any significance without that subsidy.

We're only growing the system now. Unless we fix a few things, we'll probably continue to have poorer and poorer performances as the years go by.

We've got the same problems we had five years ago.

It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction.

Airlines know their consumers. I'm not sure they know how far they can push them.

We are half way to anywhere. It's just unfortunate that the airports around us developed before we did.

We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.

The large hub cities take a lot for granted. Wichita does not.