We are proud of the improvements that we have made since 2004. We are going to keep striving to do better.
Under Florida law it's very clear, we must be noncompetitive with private companies. There's not a lot of leeway that Citizens' board has.
Had the consumer had a claim during the mix-up, they would be covered after we found out about the error immediately.
In the case of the customer you brought to our attention we received the check but our computer automatically sent out a notice for non-payment.
It's over and above the assessment, you're right. The goal is to treat all policyholders in the state the same.
We believe there are property owners who come to Citizens because of price.
We believe (the increases) are needed to allow Citizens to continue to pay for future hurricane claims. The last two years have been tremendous loss years.
We have to focus on paying the claims and looking at the sources we have to do that.
When everybody thinks about a sinkhole, people think of a home crashing into a hole. That's not what we're finding. We're finding it's cracks in driveways, cracks in the walls, settling on the roof and those are being paid as sinkhole claims.
The most important thing is coverage is available.
