Paul Matsen Quotations

Shirley has been instrumental in Delta's business transformation efforts. Her knowledge, expertise, and business understanding add tremendous value to Delta and Delta Technology.

One of our goals is really to refresh and contemporize the Delta experience, ... We're bringing the Song attributes into Delta.

Our goal is to be very competitive in offering value for our customers, ... That won't change. . . . In the restructuring of Delta, overall operating costs are coming down significantly.

When Song was created, it had a lot lower costs and more productivity, ... That gap has closed between Song and Delta.

Delta's new onboard offering is a simplified, value-driven service designed to further reduce the complexity in today's air travel, ... Our customers asked for more choice, consistency, and convenience, and we are responding.

A lot of people are calling this a fare war, ... It's not. It's a fundamental restructuring of our business model. Delta's not trying to impose a solution on the industry.

There will be a short-term revenue impact, ... We expect it to transform our business nationwide.