Make your upper limit, no limit.
Preparation is good, but customers need results.
First be effective and then be efficient.
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Procrastination is the beginning of poor performance.
When something needs to be improved, take your medicine - fix it.
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Greatness is not how you feel, it's how you make others feel.
When only a little can be done, doing it becomes the greatest you can do.
