I think it's an interesting perspective that she would like to teach the customer to fish. She's going to needs a very special line, bait and tackle in that process.
This is very significant because this is one of the final steps in IBM transforming itself from a hardware-and-software company to a consulting-and-services company.
You can't have penalties and fumble the ball like we do and win games. You can't beat anybody if you can't hold on to the football.
It's a multi-vendor world, and you can't get there by saying we've got the only answer.
