Tom Schroder Quotations

If you want great people, you've got to pay them.

The theme parks have always been an incredible experience that some people treat as a commodity. So as long as there have been theme parks and theme park tickets, there have been people trying to take advantage of that.

We went to a modified schedule with Jaws in September, and that means it's open for nighttime events and busier seasons, like the holidays. But shortly after that, our guests began to tell us they missed the attraction, and we realized Jaws is an important part of the Universal experience.

We confiscate fraudulent tickets at our gates every day of the week. We work very closely with law-enforcement officials to find people involved with this kind of action.

We want our guests to buy tickets online. That way, we know they're coming, and it helps our guests plan their day.

We closed the arcade to make way for what we believe is going to be a great new concept.

Many of the people at these booths are reputable, but there's a small percentage that engage in the resell of tickets.

We made the decision to reopen Jaws because our guests told us, rather passionately, that they wanted us to.

It's all about flexibility and meeting the needs of our guests.

We've got nothing specific to announce at the moment. But we always work to remain competitive in the local labor market, and we make changes as we see the need.