She issued citations to people who were legitimately handicapped. Their only crime was they didn't want to show her their ID card, and they had no obligation to.
Only a police officer can enforce handicapped rules. She has no permission to enforce handicapped rules.
You don't stick cameras in people's faces. You don't block them from leaving the entrance. You don't jump in their way just because they are letting someone off.
The idea was for students to be able to pull up, discharge passenger, run in for a minute and come back out.