Brilliant men are often strikingly ineffectual. They fail to realize that the brilliant insight is not by itself achievement. They never have learned that insights become effectiveness only through hard systematic work.
Concentration is the key to economic results. No other principle of effectiveness is violated as constantly today as the basic principle of concentration.... Our motto seems to be, "Let's do a little bit of everything."
As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken and written word.
The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.
The worker's effectiveness is determined largely by the way he is being managed.
The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.
If there is any one secret of effectiveness, it is concentration. Effective executives do first things first and they do one thing at a time.
What is the major problem? It is fundamentally the confusion between effectiveness and efficiency that stands between doing the right things and doing things right. There is surely nothing quite so useless as doing with great efficiency what should not be done at all.