Receiving the Excellence in Claims/Loss Prevention Award...

Receiving the Excellence in Claims/Loss Prevention Award three times in the past five years demonstrates ABF's commitment to proper cargo handling. We recognize that each pallet, carton or box is a critical part of our customers' business and that loss, damage or delay harms that business, ... The low turnover among our conscientious, experienced employees, coupled with management emphasis and training, results in the best claims experience in our industry. When specific problem areas are uncovered, we use focus groups and the ABF Quality Process to address the root causes; we typically involve our customers and dock employees in this effective problem resolution process. This approach has positioned ABF as the premiere LTL carrier when it comes to delivering shipments on time, intact, and damage free.