Sam Walton established a mantra: the store manager must...

Sam Walton established a mantra: the store manager must every year increase sales and reduce labor costs. But that is an oxymoron--they're lowering the prices on the backs of the people who work for them. That is why I spent four months of my life at 71 years old making the point to corporate America that we are not in industrial England anymore. We're in the 21st century and these are good workplace rules, and you've got to obey them.