I think there's a lot of benefit in letting people vent....

I think there's a lot of benefit in letting people vent. When I was on the Manchester Evening News, we got 500 letters a day, and part of my job as editor was to edit them. And I thought that was one of the best things in the newspaper, and it was instituted by an editor known as Big Tom, who said 'this is the voice of the people.' And he was quite right.