December is an anomaly. We had an array of trouble. We had...

December is an anomaly. We had an array of trouble. We had contractor problems, where contractors weren't able to clear the tracks in time for rush hour. We had a broken rail, missing third-rail shoes, locomotive engine failures, and then we had the (New York City transit) strike in December. That affected all the lines because of slower boarding and congestions. We had trains stacked.