It's built to address flexibility on the service side of...

It's built to address flexibility on the service side of business. You have a lot of variability that needs to be baked into service. It starts with the commitment to the customer. Based on that, forecast in the need for parts and labor capacity at each location ... that translates into recommended action, what to buy, what to stock, what to move. On the labor side it is hiring and training. But all of those decisions must be made months before the actual need of the customer in order to be prepared in the most profitable way possible.