Before, we were dealing with guys who knew the service end...

Before, we were dealing with guys who knew the service end of a department and knew how to get things done for communities. If you were out there fixing a street, and somebody said, 'Can we extend it around this corner because there's a need here,' they'd figure out a way to do it. New people are reluctant to work with anybody unless it's scripted. There's not a lot of innovative stuff going on.