Listen to customers and you will hear them. Look carefully...
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
![Ron Kaufman Quote About Service Culture, Culture, Looks: Listen To Customers And You...](http://qt.azureedge.net/resources/quotes-images-large/listen-to-customers-and-you-will-hear-them-look-carefully-at-customers-and-you-w-5d50a340915fe32e5ea74b96b596d5cd.jpg)
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.