Customer Quotations | Page 5

We'll be better equipped to meet the diverse and changing needs of our U.S. customers - particularly our major accounts which clearly want to go direct - increasing our potential for growth.

We'll be announcing a number of new initiatives that will have both a positive security and customer service impact.

We are also taking customers from everyone else. There is intense competition in the market, and we are confident that many customers will choose us.

We are also enjoying many, many considerable advantages from the oil price increase. Many of our customers are the countries which have become rich as a result of the high oil price.

We are also encouraged by the customer interest and early revenue traction for our recently launched new products, which indicates that our product roadmaps are well positioned to achieve our future growth objectives.

RelayRides and WhipCar, AirBnB, Roomorama and One Fine Stay are all stellar examples of how new, access-based offers entice and provoke insurance companies and banks to re-think risk, value, customers and deal terms.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

The other thing we're doing is making sure the customers pay with credit cards so they can get their money back more easily if the tickets can't be used.

The person determined to achieve maximum success learns the principle that progress is made one step at a time. A house is built one brick at a time. Football games are won a play at a time. A department store grows bigger one customer at a time. Every big accomplishment is a series of little accomplishments.

The perception among a lot of customers is that nobody understands Microsoft products like Microsoft. Many of them want the security of that direct relationship with Microsoft.