We are prepared but we are learning a lot from what happened. It puts us on notice to do a better job. You can't always depend on the state or the federal government to be there for you.
We're seeing people from different social groups who've never come in before, who don't know what to do, and they're just frantic.
We need to identify those places where we could put large numbers of people.
We already had an advantage over New York and Louisiana. We have the ability to call in resources and get them in quickly.
Communications is always where you fail in any disaster. It's something we need to really focus on.
It would be nice if we had a couple thousand more dollars. It would really be helpful to these people.
The thing that's really scary is now that we're out of the cold weather rule, a lot of the people we're seeing are coming in with average $600 gas or electric bills.
This an animal abuse case. This is pure and simple murder.
Oh my goodness, we've just been inundated. Since March 28, I've assisted 53 people, and that doesn't count people who are calling in just to check.
Oh, that was because they broke into my home, illegally without a search warrant. It happened very early in the morning before my mother and I even got up to take our medicine.
I'm having people come in every day. I've seen three people today, all families with children, who came in for utility assistance who've never asked before, ever.