Dave Gould Quotations

Come on, somebody be brave.

People are saying, 'I can't believe it's the last one,' ... Everyone knows it will be worth a ton of money someday.

Our jointly developed, software-only solution with Nortel provides forward-thinking companies a powerful combination to improve the performance of their customer service. The offering is more efficient, less expensive to maintain, and offers a single point of administration - all of which lead to a lower total cost of ownership. It allows for a phased evolution from traditional telephony to advanced IP capabilities that protect a company's investment.

Our biggest issue, financially, is the tremendous amount of backlog maintenance we have.

We're delighted to bring videos from EMI Music UK's labels to 3. 3 is a leading network in bringing mobile music to its customers and we're really excited about working with them to allow fans to catch up with their favourite artists anywhere and at anytime.

We're very pleased to be working closely with Nortel. Their confidence in selecting us for this strategic relationship is strong validation of our technology and market leadership in the exciting world of VoIP.

They are an icon of the '50s, ... It was considered a friendly, comfortable American sports car,

India is a significant market for us in two respects. Over the past two years, it has emerged as our fastest growing market - one in which we have the leadership position with more than 58,000 seats and a set of world-class partners. Further, we are expanding our R&D and customer support hub.

Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibility into customer service processes, workforce performance and customer intelligence across the enterprise. Companies need to unify workforce optimization functions under a single architecture to maximize information flow and minimize total cost of ownership. They also need experienced professional services to drive a complete view of customer service performance and to ensure ongoing success. By improving the balance between effectiveness and efficiency, businesses can drive customer loyalty, top line revenue, customer service operating margins and compliance through continuous performance improvement.

In 2005, we delivered our third consecutive year of exceptional growth, resulting in record revenue that has grown more than 170 percent during this period.