Deb Beisell Quotations

We decide on what items to replace based on the demand and popularity of the item and also if it is our only copy of it. We are not going to replace CDs, however, since they are a large ticket item. As you can see, this causes a problem because we cannot replace everything and that means that our community will have to do without.

We are hoping that people will return the books and/or money. We are willing to work with the customer to restore our relationship and be flexible with payment options.

We are constantly checking our circulation system database which tells us who the books are issued to and whether they were returned late or damaged.

In some cases we find empty CD and DVD cases on the shelves in which people have stolen the contents.

For people in our e-mailing files, a message is sent two or three days before an item is due to remind them. After that they will receive a letter in the mail after about a week of being late and a second and final notice almost a month after it was due.