John Joyce Quotations

We remain on track for your consensus earnings per share estimate for 2001, which is consistent with our longer term business model.

IBM's strategy is to deliver superior business value through the fusion of business and technology.

Based on where we stand today, we expect to make these estimates.

He was our best friend. I think he was to everybody who he knew ? Best friend.

Let me just say once and again that we are proud of our accounting and disclosure practices. We hope this issue is behind us and we'd like to move on.

That's the thing about money in the United States and worldwide. It's constantly circulating.

We don't have a better crystal ball than you do, but based on our fourth-quarter results and everything we know today about the coming year, we remain confident with the consensus earnings-per-share estimate for 2001, which is consistent with our longer-term business model.

We're not sure if it was on our property that Sean got bit, but we're at least taking care of our property.

We cannot be more definitive at this time, but we wanted to provide the strategic basis for these actions.

Based on everything we know today, we believe the current earnings-per-share consensus for the fourth quarter is reasonable.

At that time, we also recognized that we'd feel price pressure in PCs and hard-disk drives. And our expectations here were right on track as well.

There was a lot of business in the pipeline, but we simply failed to close contracts.

The Y2K lockdown was very real. It certainly impacted our largest customers.

It was basically the progression of the swelling of the brain. EEE takes a few days to tell what it is.

Services now represent nearly 50 percent of IBM's revenue.

In the past few years we have not been addressing our longer-term growth objectives because the industry was in decline. We felt it would be naive to talk about growth when we knew our customers weren't spending. But in 2003 we said that the industry had stabilized and I would characterize 2004 as a year when the IT industry will begin its next growth cycle.

I'd have to shovel first and go to the church, and I don't appreciate that.

The first quarter traditionally is the weakest period of the year for technology purchases, and many of our customers chose to reduce or defer capital spending decisions until they see a sustained improvement in their businesses.