Justin Glover Quotations

We are proud of the improvements that we have made since 2004. We are going to keep striving to do better.

We have to focus on paying the claims and looking at the sources we have to do that.

When everybody thinks about a sinkhole, people think of a home crashing into a hole. That's not what we're finding. We're finding it's cracks in driveways, cracks in the walls, settling on the roof and those are being paid as sinkhole claims.

Had the consumer had a claim during the mix-up, they would be covered after we found out about the error immediately.

Under Florida law it's very clear, we must be noncompetitive with private companies. There's not a lot of leeway that Citizens' board has.

We'll be out here until this is resolved.

We believe there are property owners who come to Citizens because of price.

We believe (the increases) are needed to allow Citizens to continue to pay for future hurricane claims. The last two years have been tremendous loss years.

These figures confirm our fears that Hurricane Wilma losses could be tremendous.

The most important thing is coverage is available.

It's over and above the assessment, you're right. The goal is to treat all policyholders in the state the same.

It's still under (regulatory) review. The date can change as well.

The value of the home is just one of many factors in determining rates.

In the case of the customer you brought to our attention we received the check but our computer automatically sent out a notice for non-payment.