Kurt Ebenhoch Quotations

We are prepared to operate the airline with our new maintenance structure indefinitely.

With the low fares that exist in the market today, load factors are higher than ever. As a result, customers value seat assignment more than they have in the past.

We experienced a job slowdown, causing a high number of aircraft to be out of service.

We're constantly assessing competitive landscape to make sure our product is priced competitively.

Many markets we serve will see no change in the number of flights offered with this schedule. Our November schedule provides the markets we serve with broad time-of-day coverage, while judiciously and responsibly reducing capacity.

From the outset, we said that the program was a test and we said that we would be evaluating its success and listening to our customers.

Our operations (on Monday) went about as smoothly as on any other August day.

Our on-time performance was at its lowest point in the weeks leading up to the strike,

I was appalled that they would charge me (extra) for my aisle seat.

We continue to talk with the National Mediation Board and AMFA,

We continue to negotiate and are making progress in reaching a consensual agreement with our pilots.

We continue to make progress with ALPA and PFAA on reaching consensual agreements.

We continue to make progress and negotiations continue.

We continue to experience normal operation, ... Our operational performance is consistent with that of other days this month.

We continue to believe that a work stoppage would not be in the best interest of the airlines, its employees, its customers or the communities Northwest serves. If ALPA would attempt to strike Northwest Airlines, the company would seek an immediate injunction.

We do not believe that unions have the right to strike if the judge imposes terms.

We have those planes on the ground, ready to go. They can quickly be put in service should demand warrant it.

We remain available and willing to return to the table.

We are concerned that US carrier interests are not being adequately considered.

We are having private conversations with each of our labor unions to discuss issues impacting the future of Northwest.

We are making progress in discussions with both ALPA and PFAA.

While our December on-time results fell short of historical levels at Northwest along with the rest of the industry, early indications are that our performance improved in January, individually and relative to our peer group.

We consider all of the markets we serve to be competitive.

The parties have agreed to meet Thursday to review the status of bargaining and what options remain, if any, for resolution of the ongoing strike,

We are very confident that we will be able to recruit an adequate number of experienced and qualified replacement technicians.

Customers are buying it, but it is very, very early. This is a test to gauge customer reaction.

Each airline is making a significant investment. What we're trying to do is make sure we're satisfying our customers' online travel needs. We expect by 2003 that 20 percent of bookings will come to us via Internet.

Each airline is making a significant investment, ... What we're trying to do is make sure we're satisfying our customers' online travel needs. We expect by 2003 that 20 percent of bookings will come to us via Internet.

The survey was unscientific and completely random, and included markets that could have been affected by weather or air traffic which impact the operations of all airlines, not just Northwest.

Northwest's operations steadily improved after the start of the AMFA strike. In the weeks leading up to the strike during the month of August, Northwest's on-time performance, completion factor and aircraft out of service were negatively impacted by an AMFA slowdown, as well as weather events including Hurricane Katrina that negatively affected the operations of all airlines.

Northwest's operations steadily improved after the start of the AMFA strike, ... In the weeks leading up to the strike during the month of August, Northwest's on-time performance, completion factor and aircraft out of service were negatively impacted by an AMFA slowdown, as well as weather events including Hurricane Katrina that negatively affected the operations of all airlines.

Northwest filed the appropriate notice as soon as we received notice of the stock transaction.

Coach Choice has no bearing whether or not the appropriate people are in exit rows.

a menu of ways those savings can be achieved.

As we brought in our management staff and contract technicians, we have brought that number down,

It's a test. For those customers who value seats with added legroom, we're giving them this choice.

The biggest impact on our flight schedule right now is Hurricane Katrina.

It's certainly an unfortunate delay. We regret the inconvenience; we apologize. We work hard to avoid this. It happens to other airlines as well.

Because of economic conditions, we have a big pool of qualified technicians.

If for some reason they are unable to meet the requirements of sitting in an exit row, and happened to have paid for a Coach Choice seat assignment, they are eligible to receive a refund.

The company has made no decision regarding a Chapter 11 filing.

The conditions are forcing us to take a look at supply and demand,