Michael Lord Quotations

It helps from a management perspective if you can see your remote staff.

Our software developers need to be in touch with colleagues and communication is easier if you can see each other.

Functions like night-time attendant were not yet there and there was a limit on the number of calls that could be stacked up for a particular extension. The operator consoles were also a bit primitive.

With any PABX, whether it is analogue, digital or IP telephony, they are expensive and you have to exploit the investment completely. You don't just rip them out and replace them because new technology arrives.

They're trying to straddle, and it always seems like a good compromise. But it can sometimes not work very well in practice. By limiting what services they offer and what they have on the ground in China, it's difficult to see how they won't be limited by that.