Nicholas Graham Quotations

We are pleased to reach this resolution because it will add even more positive steps to the customer care practices we already have here at AOL.

We've been accurately and responsibly delivering tens of millions of e-mails containing that Web link, and we will continue to do so.

We heard from our senders that they wanted other delivery options.

We want to make sure they avoid charges,

Much of what has been heard today falls into three clear categories: political fundraising, competitive chatter and the omnipresent fear of change, even when it's for the better.

Porn is passe when it comes to spam.

We're pleased to have reached this agreement with the State of New York.

Her knowledge and experience in the public policy and business world will be helpful. This is a very busy time for us.

We never reveal any kind of information unless we receive a valid court order or subpoena.

that will increase quality assurance, and assist with the verification of certain member intentions online.

We haven't seen anything unusual or alarming. There hasn't been any impact on our members or our service.

We were hearing not only from members but also e-mail partners that they wanted a different way of delivering e-mail that would stand out in the inbox and would guarantee them delivery.

We don't mind when organizations make philosophical and political arguments, as long as they have the correct facts. After having a conversation with them, it was pretty clear they weren't interested in providing their members with accurate information or the truth.

We have been approached by investigators. We did cooperate and provided information that was requested.

There has been a philosophical debate that has been deliberately confused by critics. Their arguments are misguided and erroneous. We're taking these steps at this time because of the confusion that has been created in the marketplace.

We want to use the Virginia law, which is the first of its type, to increase the pressure on these miscreants and to let them know we will pursue them in every way possible.

There is nothing substantive about the events today. We will go ahead with the implementation in the next 30 days. Mark it on your calendars. These are organizations that exist to protest and perform political fundraising online, and they've selected the wrong target in AOL.

We will thoroughly test V.92 and make sure it is stable and reliable before V.92 access is offered to AOL customers.

We're very much in combat mode around here. Our users have asked us for quite a while for help in determining good e-mail from bad. We have to provide them a mechanism to do this.

very pleased to see this matter come to an appropriate conclusion.

AOL remains resolute in its pursuit of improving safety and security.

AOL opposes the concept of any kind of an e-mail tax. Certified e-mail is an additional, optional, voluntary way for large e-mail senders to deliver authenticated, legitimate, previously opted-in e-mail.

AOL has cooperated and complied with the RIAA on these matters and will continue to do so,

AOL goes to great lengths to provide high-quality, best-in-class customer service -- taking extraordinary efforts to prevent, address and resolve billing issues. Consistent with that approach, the settlement allows any consumer with an outstanding issue the opportunity to obtain a potential full refund.

As a result of this structural and strategic transformation, AOL is better positioned to remain flexible, nimble and competitive in the market, enabling us to expand existing audiences and reach new ones online.

This is really a win, win, win for everyone involved.

This is someone we've been pursuing for three years. It's one of the largest judgments we've received.

It's good for the consumer. It's good for the e-mail companies.

It's a very modest revenue amount that we will use to simply cover the cost of ongoing spam-fighting.

The settlement announced today consolidates and resolves a series of cases that have been pending for several years. AOL denies the allegations contained in the original lawsuit, and we've defended the cases accordingly.

If you are a large bulk sender of e-mail that opted in and is following our unsolicited bulk e-mail policy, those e-mails will be delivered.

For our members this is an easy and welcome way to identify mail they want to get more quickly and easily into their in-box.

The industry needs to develop new security tools, such as secure e-mail.

America Online is pleased to have reached an agreement with the state of New York on certain customer-care practices, and we believe this agreement will increase quality assurance.

The last time I checked, the postal service has a very similar system to provide different options.