Nick Montepara
Nick Montepara
allow businesses comfort confused customers emphasis enable felt greater provide shopping solutions spent technology thinking time touched various
When we were thinking this through, the emphasis was on what solutions we could enable that would allow us to provide our customers with greater convenience and greater comfort when they?re shopping our stores. We spent a lot of time working with the various businesses before we even touched the technology because I felt it was important not to get confused by any preconceived limitations of what technology can do.
continue looking stores
We're going to continue looking through the stores for other opportunities.
customer customers edge experience immediate introduce looking practical technology using
Where we want to be is at the edge of where the customer is. We're not looking to introduce things that don't have an immediate practical value. We're looking at those things that we know our customers are doing today, and through using technology as an enabler, how do we make that experience better.
allowing bit control designed easier experience focusing help looking overall products shopping spend store telling time understand within
These things are designed to help that customer's experience, to make it a little bit easier as they're shopping the store, and to give them the things that they're telling us that they want, which is to understand more about the products that they're buying, and to have more control over that overall experience within the store. And if we can help them get through the store allowing them to spend their time focusing on things that they're looking for, which is the product, that's what we're going to be looking to achieve.
customers experience hear store
As you look at the technology, what we hear from our customers is, how can we make that store experience easier? In effect, how can we give the customer more control? How do we give the customer more information?