Ralph Norris
Ralph Norris
Sir Ralph James Norris KNZMis a New Zealand banker and businessman. He is chair of Contact Energy, Fletcher Building and RANQX Holdings...
effective handling
We haven't been as effective as we could have been in handling our IT operations.
means operate ways
We've got to look at ways and means of being more competitive. We operate in a market.
average deliver earnings equals fiscal growth per remain share track year
We remain on track to deliver earnings per share growth for the 2006 fiscal year which equals or exceeds the average of our peers.
current interest rates situation somewhere stay
We're probably in a situation where interest rates will stay somewhere around the current levels.
fuel impact percent predicting prices remain sorts
We're predicting that if fuel prices remain around these sorts of levels, then it could have an impact of around 40 percent on our after-tax profit.
certainly continue far fuel gone prices pushing
You just can't continue to keep pushing prices up and certainly we've gone probably about as far as we can go with fuel surcharges,
mindful
We will be very mindful of what our obligations are to our customers.
area customer remain scores service
In the area of customer service, our scores do remain disappointing.
appreciate developing given mike months past six strategic support
I appreciate the support that Mike has given me over the past six months as we have been developing our strategic direction.
areas business financial integrated leaders management multiple services understand
As an integrated financial services organization, it is important that the bank's leaders understand multiple areas of the business by undertaking different management roles.
access designed domestic likely provided zealand
The undertakings provided to the ACCC are also designed to give a new entrant, most likely Virgin Blue, unimpeded access to the trans-Tasman and domestic New Zealand market,
consumer credit despite earnings economic fiscal maintained momentum prior slowing year
The earnings momentum from the prior fiscal year has been maintained despite some slowing in economic activity, particularly consumer credit growth.