This does not happen very often. These airplanes are very reliable, more so than the cars we drive on the road.
They did everything according to the training. They were trained to take care of these matters, and everything went well.
Weather can change the mechanical nature of the airplane, can change anything, so you have to be ready for anything as a pilot.
No matter where you're training - be it California or Florida - that you learn how to deal with these emergency procedures before they happen, and you learn how to deal with those before you solo the airplane.
I do not think any person's telephone conversations should be monitored. Everyone should have the right to communicate without fear.
