Ron Kaufman Quotations

I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.

I think that he approaches government differently than perhaps his predecessors, but I don't think it has anything to do with the White House, per se, but his management style.

You can't be the third term of Bush. People want change. They want a different direction.

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Everything ordinary has the potential to be extraordinary.

It's natural to want to blame somebody. But I don't think that in the end, as long as he carries through with the kind of tone he set today, that he'll pay any kind of price.

I must admit, there's a little bit of 'this guy smells like a winner.' And that's aiding, I think, the cash flow tonight.

George Bush was called a lap dog for Ronald Reagan. You have to overcome that. You have to overcome that by looking the voters right in the eye and have a solid reason why you are running for president.

These folks know the president very well. They get along terrific. They understand each other, and they're loyal to each other. As long as you're organized, disciplined, well-managed, they'll survive.

Air Force Two being a great one, being able to pick and choose issues at the White House that you can foster the lead on, using the Rose Garden as a backdrop, going up to Congress, being president of the Senate, tons of very, very, very substantial roles that you use symbolically to show folks that you really are a leader.

What you want to be defines what you become.

Only a well-oiled machine runs smoothly.

If you haven't given them your trust, you haven't given them enough.

Always trust people and they may let you down. Always distrust people and you have let them down.

Are you doing only what you must or doing all you can?

If you want to interest people, make them think. If you want to inspire people, make them feel.

Convince people and you win their minds. Inspire people and you win their hearts.

Are people being the least you expect of them, or the best they expect themselves to be?

Be confident enough to encourage confidence in others.

Make your upper limit, no limit.

Preparation is good, but customers need results.

First be effective and then be efficient.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

Procrastination is the beginning of poor performance.

When something needs to be improved, take your medicine - fix it.

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Greatness is not how you feel, it's how you make others feel.

When only a little can be done, doing it becomes the greatest you can do.

Unlimited efforts can produce unlimited results.

Don't let doing enough be good enough.

Focus not on who you are, but on what you can do for others.

Meeting expectations is good. Exceeding expectations is better.

Life is not a solitary activity. Live well by living for others.

Always be kind in your heart, spirit and mind.

Passion isn't always available. The committed get things done even without it.

You are the person who determines what you do. That's a big responsibility. Make the most of it.

You cannot change what has already happened. You can always change the way you respond.

Tend your own garden: savor the blossoms, trim the weeds.

Are you moving forward, or just moving?

The bottom line is a by-product of taking care of your main product - your customers.

Say it with words. Show it with action.

Without commitment, no price will be low enough. With commitment, no price will be too high.

When the customer makes contact, he does not want a quote. He wants a commitment.

A great leader makes what is visible in their mind, visible to all.

If you were a customer, would you come back to buy your products or services?

Silent customers can be deadly. Encourage them to complain.

Developing great employees attracts great customers.

Making an honest mistake is acceptable. Failing to fix it is not.

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

Quality is more than a promise, it's genuine performance.

Always aim for 100 percent and you'll always know where to improve.

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

Reaching out takes nothing more than a smile.

Service is taking action to create value for someone else.

The starting point is always now. The end is up to you.

Constant acts of goodness are worth far more than rare acts of greatness.

Be the mirror in which people admire their true potential.

When your staff are 'information-rich', their information can make you rich!

Things that are obvious don't need to be talked about. Things that are missing, do.

If they're going to remember the problem, make sure they remember it fondly.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Every service problem is as an opportunity to show you care.

You do more for yourself when you forget yourself.

The true measure of what you put in, is what's received on the other end.

What does your product really mean to the people who buy it?

If you only give back what you get from other people, you're not giving as much as you can.

Crossing barriers can be as simple as a smile.

The right measure is not how many customers you've got, but how closely you hold them.

Always do what you can do instead of worrying about what you can't.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

Compromise in your arguments, not in your expectations.

Your promise means more than the words you use to give it.

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

Vision with action makes a powerful reality.

Giving great service requires the right people and the right service tools.

Let today's strong performance be your starting point for tomorrow.

Let your imagination soar. What you can do for customers is more than you see today.

Challenge your own status quo - before someone else does.

You can't stop change. Don't let it stop you.

Service skills are the foundation for your success.

Make your service systems so strong that everyone looks like a genius.

To see like a customer, be like a customer.

The most valuable person is the one who cherishes the value in others.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

When you see the need, take the action.

Acting after being asked is compliance. Acting without being asked is kindness.

Industry jargon may not be a language your customer understands.

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.

Give your customers what they want today, and help them see tomorrow.

If you wait until you have to change, you may have waited too long.

Be the exception to the rule. It's the surest way to become exceptional.

The only way to go further than you've been is to take an extra step.

If your customers have to ask you for it, you haven't been thinking far enough ahead.

Never rest on past success. Create something better.

If you're always doing what you've always done, you'll never see (or become) what you could be!

The cutting edge of service is always being honed and polished.

Service is the ultimate edge. Keep it sharp.

The shelter of excuses has a leaky roof.