Sanjay Kumar may refer to: (wikipedia)
I'm equally comfortable in getting out there and taking a stand when I have to take a stand.
I think that a lot of companies are still amazingly price sensitive.
I have a high degree of confidence about India's growth potential in IT.
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
It didn't make a lot of sense for us to be doing Lotus Notes implementations.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.
