Susan Scott Quotations

If we didn't have retailing, we wouldn't have downtown as we know it. Anytime you can be a part of a district that's doing well, your business is bound to benefit.

Burnout happens, not because we're trying to solve problems but because we've been trying to solve the same problem over and over and over.

It felt fine. I'm a bit tired, but I wanted to get through to the final and I've done that, so I'm quite happy.

These (disputed) methods haven't been widespread. Even Yahoo goes on TV to tell people to get on the Web. To reach the mass market, you have to go through traditional means.

People don't understand the technology and there's a lot of anxiety about it. There's so much bad press that it's past the point of educating the consumer.

People had given up trying to protect their privacy, but this will make them think about it again.

It's as if they can shadow you on the Web.

It's a numbers game - the more you send out, the more response you get.

The user should always be notified of what information is being collected by a particular company or Web site and what that information is going to be used for.