Most companies that are great at something - like AOL dialup or Borders bookstores - do not become great at new things people want (streaming for us) because they are afraid to hurt their initial business.
Well, we're about 24 million subscribers today, and that's up from about 15 million a year ago, so it's a very high rate of growth, and that's what's exciting about the business - more and more people are getting smart TVs, they're watching Netflix on their iPads.
There's some great charter schools and some not-so-great charter schools. I looked at quality, and I was impressed by the dedication of the people involved.
Truly brilliant marketing happens when you take something most people think of as a weakness and reposition it so people think of it as a strength.
The best managers figure out how to get great outcomes by setting the appropriate context, rather than by trying to control their people.