Ron Kaufman Service Culture Quotations

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

What you want to be defines what you become.

Only a well-oiled machine runs smoothly.

If you haven't given them your trust, you haven't given them enough.

Always trust people and they may let you down. Always distrust people and you have let them down.

Are you doing only what you must or doing all you can?

If you want to interest people, make them think. If you want to inspire people, make them feel.

Convince people and you win their minds. Inspire people and you win their hearts.

Are people being the least you expect of them, or the best they expect themselves to be?

Be confident enough to encourage confidence in others.

Make your upper limit, no limit.

Preparation is good, but customers need results.

First be effective and then be efficient.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

Procrastination is the beginning of poor performance.

When something needs to be improved, take your medicine - fix it.

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Greatness is not how you feel, it's how you make others feel.

When only a little can be done, doing it becomes the greatest you can do.

Unlimited efforts can produce unlimited results.

Don't let doing enough be good enough.

Focus not on who you are, but on what you can do for others.

Meeting expectations is good. Exceeding expectations is better.

Life is not a solitary activity. Live well by living for others.

Always be kind in your heart, spirit and mind.

Passion isn't always available. The committed get things done even without it.

You are the person who determines what you do. That's a big responsibility. Make the most of it.

You cannot change what has already happened. You can always change the way you respond.

Tend your own garden: savor the blossoms, trim the weeds.

Are you moving forward, or just moving?

The bottom line is a by-product of taking care of your main product - your customers.

Say it with words. Show it with action.

Without commitment, no price will be low enough. With commitment, no price will be too high.

When the customer makes contact, he does not want a quote. He wants a commitment.

A great leader makes what is visible in their mind, visible to all.

If you were a customer, would you come back to buy your products or services?

Silent customers can be deadly. Encourage them to complain.

Developing great employees attracts great customers.

Making an honest mistake is acceptable. Failing to fix it is not.

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

Quality is more than a promise, it's genuine performance.

Always aim for 100 percent and you'll always know where to improve.

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

Reaching out takes nothing more than a smile.

The starting point is always now. The end is up to you.

Constant acts of goodness are worth far more than rare acts of greatness.

Be the mirror in which people admire their true potential.

When your staff are 'information-rich', their information can make you rich!

Things that are obvious don't need to be talked about. Things that are missing, do.

If they're going to remember the problem, make sure they remember it fondly.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Every service problem is as an opportunity to show you care.

The true measure of what you put in, is what's received on the other end.

What does your product really mean to the people who buy it?

If you only give back what you get from other people, you're not giving as much as you can.

Crossing barriers can be as simple as a smile.

The right measure is not how many customers you've got, but how closely you hold them.

Always do what you can do instead of worrying about what you can't.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

Let your imagination soar. What you can do for customers is more than you see today.

Challenge your own status quo - before someone else does.

You can't stop change. Don't let it stop you.

If you wait until you have to change, you may have waited too long.

Be the exception to the rule. It's the surest way to become exceptional.

The only way to go further than you've been is to take an extra step.

If your customers have to ask you for it, you haven't been thinking far enough ahead.

Never rest on past success. Create something better.

If you're always doing what you've always done, you'll never see (or become) what you could be!

The cutting edge of service is always being honed and polished.

Service is the ultimate edge. Keep it sharp.

The shelter of excuses has a leaky roof.

Selfless acts are a source of profound meaning for your self and your life.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

When a customer asks what no one else has ever asked, pay close attention.

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

What you did in the past is how you got to today. What you do today is how you will get to the future.

No one ever delighted a customer by being 'good enough'.

Good customers want good quality service. Great customers want it even more.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

If customers say you're just 'all right', you've not done enough, you've failed to delight.

If you want to be the best, find the best in others.

Words not kept break more than a promise.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Testimonials describe what has been, and are a promise of what is to come.

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

Preparation clears a pathway for success.

Plans turn promises into results and dreams into realities.

A scattered effort is a poor effort.

If your customers are demanding, be thankful.

The first step to delighting your customers is being there when they need you.

Employees are the key to your success with customers. Treat them well!

Q: When you are already in the lead, how do you to stay ahead?