The people are more important than the food. We want a person to be as successful as he can be, and it works the other way around, too.
I see no conflict whatsoever between Christianity and good business practices. People say you can't mix business with religion. I say there's no other way.
Putting people before profits is how we've tried to operate from the beginning.
It's a silent witness to the Lord when people go into shopping malls, and everyone is bustling, and you see that Chick-fil-A is closed.
I have people say, 'I'll come to work for you for free,' and I tell my employees they have to compete with that.
I motivate what I see in young people because we employ about forty thousand young people in our various Chick-fil-A units. Some of them come to work because they need to work; others just work because they just like to work. There's nothing wrong with that.
I'm planning to be here forever, but I know at some point I'll probably have to give it up. If you live to 100, there's a very good chance you'll live forever. Because very few people die after 100.
If you're excited about what you're doing, it's a lot more likely that your employees will also be excited. People want to work for a person, not a company. It's about relationships.
People want to work with a person, not for a company.
Ringing the cash register is not the name of the game. It's only the scorekeeper, and it's not what motivates me. I'm motivated in my business by the compliments I receive about our people, our service, and the quality of our food.
The one thing I take more joy in than anything else in the world is seeing young people develop
You have to be very careful about what you say. More importantly, you have to be very careful about what you do. You never know how or when you influence people – especially children.