Ben Rushlo Quite Quotations

Luxury Auto sites seemed to have mastered the delivery of complex Web pages with a strong visual component to broadband users. However, it is quite surprising that a number of leading luxury automakers are having significant site downtime. Luxury auto buyers become easily frustrated with such poor site performance, and can quickly turn to a competitor site to continue their browsing and purchase consideration process.

In general, the online credit card industry performs close to the same reliability and responsiveness found across other online financial services industries. However, the sites performing below the industry performance standard are performing quite out of range, and are among the poorest performing sites not only in the credit card industry, but in the financial services industry as a whole. Of course, this can undermine the ability of these sites to acquire new customers.