I think we lost a great deal of sympathy and support with the way in which the crisis was handled, most importantly I think when we appeared to be grasping for too much at one time instead of identifying our priorities in a much more responsible fashion.
I think the industry finally gets it. They've lost the connection with the American public, and they've got to rebuild the trust with the American public.
And if citizens of New Orleans who are really contemplating coming back heard that we're really intent upon making the place secure again - regardless of whether the levees held or not - then I think a rebuilding process would really take shape.