The more people are vocal about the risks in the secondary market, the better it's going to be for consumers overall. Why would you go to an unauthorized site when you can go to a site and get a ticket that you know is going to get you in.
This helps keep tickets out of the unauthorized, secondary markets where (another company) determines how much the consumer is going to pay. This way, fans decide.
As consumers and as clients become more familiar with these offerings, you're going to see less in the unauthorized secondary marketplace, and you're going to see more transactions taking place in the authorized marketplace.