None of us were there. Only she knows what she dialed. And she can be real adamant. But then again, if you look at a phone book, there might be six or seven ticket companies all in a row.
The more people are vocal about the risks in the secondary market, the better it's going to be for consumers overall. Why would you go to an unauthorized site when you can go to a site and get a ticket that you know is going to get you in.
This helps keep tickets out of the unauthorized, secondary markets where (another company) determines how much the consumer is going to pay. This way, fans decide.