People are really panicking. All I can tell them is they shouldn't worry too much about it, that they have to remember to some degree they really didn't pay for the miles.
We've had passengers stranded on taxiways for longer than that. I think it's really going to be a session for the secretary to browbeat people and really deflect blame from the Department of Transportation and the FAA.
We have heard no complaints yet. People are a little startled the first time. Your hair blows a bit.
People didn't pay for these miles. These are loyalty points. People seem to think they have some dollar amount invested there and they don't.