If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works.
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.
You [the employees] are involved in a crusade.
You have to treat your employees like customers
Treat your employees like customers.
If employees aren't satisfied, they won't promote the product we need.