Jean Chenoweth System Quotations

We know that most problems in hospitals are not due to one bad doctor or one bad nurse. Problems come from the systems in the organization. And by looking at the performance of the whole organization, we're able to look at those hospitals that have goals for true performance, leadership that stands behind it ...

What we are trying to achieve is to identify those hospitals that perform well under adverse conditions, such as managed care, as opposed to those that perform well under the old system of cost-plus, or Medicare. We look at the quality of care for patients, and their efficiency in adapting to the health care environment.