Jim Whitehurst People Quotations

My goal at Delta is to return our service levels to industry leading, which they were for decades until the mid-'90s. If we do that and keep the hearts and minds of our people as we do that, it will ultimately lead to financial success.

We fly people to the West and South very well now, but we don't serve the Northeast too well. To get there before, you had to either drive from these cities or you had to connect through somewhere else. This should bring in new customers.