Ken Blanchard Needs Quotations

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

If you want your people to be responsible, be responsive to their needs.